Living in Smiths FallsLiving in Smiths Falls

Utilities

Frequently Asked Questions

Why do we pay a water base charge?

The revenue from the base charge is used to recover the connection costs, whether water is used or not, as well as miscellaneous costs of meter maintenance, billing and collection, administration and capital costs of providing water to meet peak demands.  The bi-monthly or monthly minimum Base Service Charge shall be based on a ¾-inch size water meter.   Meters larger than ¾-inch shall be a factor of the base ¾-inch meter charge.

What are my payment options for my water bill?

Your water bill can be paid by cash, cheque or debit card at the Town Hall in person.  Also, we have available an after-hours drop-box for cheques only.  You can also pay through telephone/Internet banking.  Please contact your financial institution if you have any questions regarding setting up this service with them.  The following banks provide direct payment to the Town of Smiths Falls: Bank of Montreal; Canadian Imperial Bank of Commerce; Credit Union Central, Royal Bank of Canada; Scotiabank and TD Canada Trust.  A pre-authorized payment plan is also available. The amount will be withdrawn on the due date as no equal billing plan is currently available.  Note: You will continue to receive an invoice prior to the withdrawal/due date. 

Who should I contact for any inquiries regarding my water bill?

If you have any concerns regarding your water bill, please contact:
  Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

Why do we pay for a sewer surcharge?

Revenue from the sewer surcharge shall be used for the purpose of operating, maintaining and upgrading the Town’s water pollution control plant and sewage system.  (Please see our current Bylaw 7976-2006 for further details)  The sewer surcharge is 100 per cent of all water charges.

Why can’t I put the water bill under my tenant’s name?

The owner shall mean the legal owner as shown on the current Tax Collectors Roll.  The owner of the property being serviced shall be liable for payment of all charges and rates for the supply of water to the property.  The liability shall remain with the owner notwithstanding any contractor or agreement to the contrary entered into by the owner with any other person or persons.  All billings will be mailed to the owner. 

Who do I contact about mailing address changes?

Please contact the following for any changes to your account information; i.e. change of address; telephone number, etc.
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

Who do I contact about change of property ownership?

For change of ownership, please contact the following:
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117
The Town needs to read your meter on your move-in or move-out date to ensure that you are only billed for the amount of water you consume. If you are selling/purchasing a home, you (or your lawyer) should contact us to advise us of the pending change of ownership.  There is a $25 fee for a Water Arrears certificate, which the vendor/purchaser's lawyer should obtain.  This is a statement of outstanding charges at the time of closing.  The Town will obtain a final reading on the closing date.  A final bill is then sent to the vendor at the service address unless the vendor (vendor’s lawyer) requests that the final bill be sent elsewhere. 

Is there a charge to have my water turned on or turned off?

Water turned on and water shut offs to allow for plumbing repairs in the home are free during normal business hours (8:30 a.m. up to 3:30 p.m. Monday to Friday, excluding holidays). However, at the discretion of the Superintendent of Works and Utilities, the home owner could be charged for this service. 

Please note that only emergency water shut offs will be addressed after hours. After hours, weekends or holidays, there is a charge if it is determined that the call was not an emergency.  The charge varies depending on when and how long the Water Distribution on call person takes.  The homeowner is required to sign a work order prior to the work being performed.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, Ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number 613-284-1430
 

How often am I supposed to get a water bill?

The Town issues water bills once every two months for residential accounts and once a month for commercial accounts. The bill is based upon actual readings. If a reading can not be obtained, an estimate will be made based upon historical consumption.

For more information on water billing, please contact:
 Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

Why is my water dirty?

This could be the result of a broken water main, unauthorized use of a hydrant, hydrant flushing or valve maintenance in your area.  We recommend waiting for 30 minutes (if possible), and then fully open the cold water tap allowing it to run for two to five minutes.

If the problem persists, please contact:
The Town Hall (613) 283-4124 Ext. 1171

My shut off valve in my house is broken. Whose responsibility is it to repair?

It is the home owner’s responsibility.  The home owner is responsible for the water service from the property line into the home and the plumbing inside the home.  The Town of Smiths Falls is responsible for the water main, the service to the property line, the curbstop (shut off) at the property line and the water meter in the home.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

You think your water service is frozen?

First make sure that your basement is heated and there are no windows open. Depending on soil conditions and snow cover in your area, frost may penetrate the ground deep enough to freeze some water pipes during extremely cold weather. 

For further information during normal business hours, please contact:

The Town Hall, 613, 283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430.
 

Who do I contact about turning off the water valve so a plumber can do work in our house?

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124. ext. 1171

Please note that only emergency water shut offs will be addressed after hours.  Please make arrangements to have your plumbing work done during regular business hours.

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

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Contacts

Janet Koziel

Treasury Assistant
613-283-4124 x1117
email

Other Contact Information

Bell Canada

800-668-6878
email

Rogers Communications Inc.

888-764-3771

Frequently Asked Questions

This content was last updated on
Friday, June 1, 2012
All documents found on our website are also available in hard copy by contacting the Town Hall.
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