Frequently Asked Questions

Are town buildings currently open to the public?

The Town of Smiths Falls is taking proactive measures to curb possible transmission of the coronavirus (COVID-19).

All municipally owned facilities are open to the public, including the library, daycare centres, the Memorial Community Centre and Town Hall, with restrictions. According to public health guidelines masks must be worn in indoor public spaces. Sign-in may also be required at some municipal assets.

Can I still use outdoor parks and pathways? 

Once Ontario entered Stage 1 of re-opening on May 15, sports fields, the off-leash dog park, and skateboard park opened for use. Social distancing measures must be implemented while using these locations. Hand sanitizer will not be provided and must be brought by users. Users must also maintain a two-metre distance from one another at all times. Competitive play will not be permitted.

Signage will be posted at these locations as reminders of the new rules for use. These areas will also be monitored for compliance; failure to follow the rules may result in the reinstatement of full restrictions.

How can I access town services during the pandemic?

Staff continue to be available to assist residents and businesses, and can be reached by phone or email. A staff directory is available on our website. If you need assistance in finding the right employee for your question, please call customer service at 613-283-4124. If your question or service is not available by phone you can also visit Town Hall during operating hours. Please wear a mask and be prepared to sign in upon arrival.

What is the town doing to help residents and businesses deal with the economic impact of COVID-19? 

Smiths Falls Town Council has implemented a number of measures over the past year to assist businesses and residents struggling with the economic impact of COVID-19, including waiving penalties for property tax and utility bills early in the pandemic, instituting free downtown parking, providing resources for businesses to access PPE, and more.

Please review the Town of Smiths Falls’ COVID-19 response for more information. You can also visit the Town of Smiths Falls’ Response page for a list of media releases distributed since the beginning of the pandemic in March 2020. has agreed to several measures aimed at providing financial relief to businesses and residents dealing with the economic impact of the coronavirus (COVID-19).

Will garbage and recycling continue to be picked up?

We are committed to the continued delivery of key town services. Waste and recycling collection will continue as usual.

How do I pay a bill?

Any payments to the Town of Smiths Falls can be made by cheque using the drop box in front of Town Hall or by mailing in payment to the address below. Please do not mail or drop off cash.

Town of Smiths Falls
PO 695, 77 Beckwith St. N.
SMITHS FALLS, Ontario  K7A 4T6

Water bills, property taxes, and parking tickets can be paid online. Local Banks can only receive water bill and property tax payments.

To register to pay utility bills, tax bills, parking tickets and Town of Smiths Falls invoices online, or to register for ebill, please visit the website Online Bill Payments

Payments can be made via credit card or PayPal. You may also pay online through your banking institution by adding the Town as a payee.

Will Council meetings continue? Can the public attend?

The Council meetings and Committee of the Whole meetings are proceeding as planned to ensure time sensitive matters move forward, however, Council members will participate from their homes using Zoom video conferencing. Residents and media will be able to watch the proceedings of Council via YouTube. The link will be provided when the agendas are distributed. Other committee meetings have been suspended until further notice.