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Daina Sullivan

Support Clerk
613-283-4124 x1149 / email

Contact Information

Bell Canada

800-668-6878 / email

Rogers Communications Inc.


This content was last updated on
Thursday, March 9, 2017

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The Town of Smiths Falls has a new state-of-the-art water treatment plant commissioned in 2010. The Town issues water bills once every two months for residential accounts and once a month for commercial accounts. The bill is based upon actual readings. If a reading cannot be obtained, an estimate will be made based upon historical consumption.

If you are selling/purchasing a home, you or your lawyer should contact Daina Sullivan, Water Billing Clerk, at 613-283-4124, ext. 1149, to advise the Town of the pending change of ownership.  There is a $25 fee for a Water Arrears certificate, which the vendor/purchaser’s lawyer should obtain.  This is a statement of outstanding charges at the time of closing.  The Town will obtain a final reading on the closing date.  A final bill is then sent to the vendor at the service address unless the vendor or vendor’s lawyer requests that the final bill be sent elsewhere. 
For more information on water billing, please contact Daina Sullivan at 613-283-4124, ext. 1149.


Bell Canada

Bell is Canada’s largest telecommunications company, providing telephone services, wireless communications, high-speed Internet, digital television and voice over IP.
For information on telephone services, call 310-BELL or 1-800-668-6878.
Email: bell.direct@bell.ca (you must include your name and telephone number with area code)
Website: http://www.bell.ca/home/Home_Personal.page?language=en

Cogeco Cable Canada

COGECO is a diversified communications company. Through its Cogeco Cable subsidiary, COGECO provides its residential customers with Audio, Analogue and Digital Television, as well as HSI and Telephony services using its two-way broadband cable networks. Cogeco Cable also provides, to its commercial customers, data networking, e-business applications, video conferencing, hosting services, Ethernet, private line, VoIP, HSI access, dark fiber, data storage, data security and co-location services and other advanced communication solutions.
Visit the Cogeco website at www.cogeco.ca.


As Canada’s largest natural gas distribution company, Enbridge Gas Distribution serves about 1.9 million customers in central and eastern Canada.
Visit the Enbridge website - click here.

Hydro One

Current Customers

Let Hydro One know if you’re moving in or moving out of a property served by the utility company.
Please note: You cannot "transfer" account information. If you're moving from one location to another within our service area, you must close your old account and open a new one.

New to Hydro One?

If you’re not sure whether your property is served by Hydro One, check our Outage Map to see our service boundaries.
Visit the Hydro One website at www.hydroone.com.


Rogers Communications Inc.

Rogers Communications Inc. is a leading provider of Wireless, Digital Cable TV, High Speed Internet and home phone services to consumers and businesses.
For more information, call 1-888-764-3771 or visit the Rogers website at www.rogers.com.

Truespeed Internet Services 

A locally owned internet service provider offering high speed internet and telephone services to the area.  Please call 613-800-4116 x2 or visit www.geek4hire.ca for more information on their services.