The plow damaged my lawn. Who will fix it?
The Town does not intentionally damage sod during plowing. However, due to the complexity of snow plowing, lawn damage can occasionally occur. If a snow plow damages your lawn, please contact the Town to be added to the assessment list. Town staff will complete the necessary sod repairs in the spring.
Why does it seem that my street is always the last to be plowed?
The Town follows Ontario Regulation 239/02, Minimum Maintenance Standards for Municipal Highways. Roads are categorized into five main classes. Class 1, 2 and 3 are main arterial and collector roads, Class 4 and 5, include local residential streets. Plows are first deployed to clear main, arterial and collector roads, followed by local residential roads. Routes are created to make operations as efficient as possible.
Why does the plow truck always put snow in my driveway?
Snow must be plowed in the safest and most efficient way possible. Snow coming off of the plow is diverted to the right of the street, to keep it away from the street and traffic. This can result in snow at the end of your driveway called a windrow. Plow operators do not intentionally block driveways with snow. This is unavoidable and the Town does not clear windrows.
Will the Town remove high snow banks near my driveway?
Property owners are responsible for maintaining and clearing driveways, and ensuring proper sightlines for safe access. The Town removes snow within the downtown core and at intersections to maintain safe sightlines.
I have an appointment and my street isn't cleared, what do I do?
We receive many calls from residents asking for streets to be cleared because residents need to get to an appointment and want the street cleared immediately. We can't respond to these requests immediately, as our resources must follow their designated routes.
The plow hit my recycling bin. Can I get a replacement bin?
Please set your recycling bins and garbage back at least 4 feet away from the edge of your driveway. Plow trucks do their best to fully clear the street and at times the force of snow can be powerful. If your recycling bin was damaged please contact the Town at 613-283-4124 ext. 3302 or erichardson@smithsfalls.ca.